Shipping Policy
Local Shipping (United Arab Emirates)
-
Orders within the UAE are processed within 1–2 business days after payment confirmation.
-
Standard delivery timeframe: 2–5 business days depending on your location.
-
Delivery charges 15aed will be displayed at checkout before payment.
-
Free delivery for orders above 200aed.
International Shipping
-
We ship worldwide to most countries.
-
International shipping costs are calculated after checkout because charges vary by destination, package weight, and courier.
-
Customers will be contacted with the exact shipping fee before order confirmation and dispatch.
-
Estimated delivery timeframe: 7–14 business days, depending on the destination and courier service.
Customs, Duties & Taxes
-
International customers are responsible for any custom duties, tariffs, VAT, or additional taxes imposed by their country of residence.
-
HeartLift is not responsible for delays caused by customs clearance or for any additional charges once the shipment reaches your country.
Order Tracking
-
Once your order has been shipped, you will receive an email with a tracking number and link to monitor your package.
Delays & Exceptions
-
Shipping times are estimates and may vary due to holidays, weather conditions, customs inspections, or courier delays.
-
We will always do our best to ensure your order reaches you as quickly as possible.