Frequently Asked Questions (FAQ)

1. Are Heartlift.me skincare products suitable for all skin types?
Yes, all Heartliftme products are carefully formulated to be safe and effective for every skin type, including sensitive skin. Please check individual product descriptions for specific usage instructions.

2. Are your products cruelty-free?
Absolutely. Heartliftme products are 100% cruelty-free. We do not test on animals and only partner with suppliers who uphold our values.

3. Do you offer international shipping?
Yes, we ship internationally. Shipping costs and estimated delivery times will be calculated at checkout based on your location.

4. How long does delivery take?
Local deliveries typically arrive within 2–5 business days. International orders may take 7–14 business days depending on your country's customs process.

5. Can I return or exchange a product?
Yes, Heartliftme offers a 14-day return policy for unused and unopened products. Please review our Refund Policy page for full details.

6. I have sensitive skin. Can I use your products?
Our products are dermatologically tested and generally safe for sensitive skin. However, we always recommend doing a patch test before full application.

7. Where are Heartliftme products made?
We manufacturers in Korea and other top beauty hubs to ensure high quality, effectiveness, and innovation in skincare.

8. How can I contact customer support?
You can reach us via our Contact Us page or by email at heartlift3@gmail.com We typically respond within 24–48 hours.